Tag: Communication

Is Mediation like Quantum Physics? author.

Is Mediation like Quantum Physics?

Browsing the internet for inspiration, I came upon an article in Live Science concerning quantum physics entitled “Does reality exist...

By Phyllis Pollack
Conflict Analysis Needs Better Tools author.

Conflict Analysis Needs Better Tools

Introduction: Conflicts happen when one party believes that another damaged or diminished their interests. When we take these beliefs to...

By Robert Bergman
Enhancing Communication author.

Enhancing Communication

Quality mediation courses include communication skills that enable the mediator to more effectively draw out information, which is necessary, if...

By Nancy Neal Yeend
Factors that Determine the Beginnings of the Initial Mediation Session author.

Factors that Determine the Beginnings of the Initial Mediation Session

For the past several years Roselle Wissler (Arizona State) and I have been working on several articles about the early stages of...

By Art Hinshaw
Create and Maintain a Healthy Workplace Culture author.

Create and Maintain a Healthy Workplace Culture

Why does one organization have a very adaptive culture while another has a culture that lives in the past? Is...

By Ralph Kilmann
Name-Calling in Conflict author.

Name-Calling in Conflict

Even though we know that name-calling is infantile, sometimes in the heat of anger, we realize we have resorted to...

By Cinnie Noble
Wrangling Emotions author.

Wrangling Emotions

Howard Herman gets parties out of battle mode in cases with complex power dynamics After 37 years, including 23 years...

By Howard Herman
Negotiation and Mediation Communication Gambits for Breaking Impasse & more… author.

Negotiation and Mediation Communication Gambits for Breaking Impasse & more…

A sample of over 3,000 phrases for negotiators, mediators, and judges, on more than 400 topics in the book from...

By John Barkai
Self-determination versus Protection: A False Choice? author.

Self-determination versus Protection: A False Choice?

“Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety” - Ben...

By Tara West
Slices of Conflict in Life author.

Slices of Conflict in Life

Question:  Where does conflict come from? Answer: Normal, unconflicted life. Building on Felstiner, Abel, and Sarat’s classic article describing the...

By John Lande
About Forgiving author.

About Forgiving

“Forgiveness means giving up all hope of a better past.” Lily Tomlin Forgiving is complex. Among other things, forgiveness means being...

By Cinnie Noble
Past and Future Change Management Trends author.

Past and Future Change Management Trends

In the old days, before the 1900s, it was mostly a person’s physical skills that were brought into the workplace…skills...

By Ralph Kilmann
When Unmarried Couples Separate – What’s Best for the Children? author.

When Unmarried Couples Separate – What’s Best for the Children?

Separating married couples, with or without children, know that divorce requires the legal dissolution of the marriage.  Divorce is not...

By Dr. Lynne C. Halem
Recognize and Close Culture Gaps author.

Recognize and Close Culture Gaps

The culture of a family, community, or organization partially determines whether a given conflict mode (particularly collaborating) can be used...

By Ralph Kilmann
Soft Touch author.

Soft Touch

Originally published in the JAMS ADR Blog JAMS neutral Alan Perkins doesn't believe haranguing litigants helps to resolve disputes. Perkins...

By Alan Perkins
Deception or B.S.? author.

Deception or B.S.?

The Harvard Program on Negotiation (PON)  blog posted an article about deception in negotiations.  Entitled, “Ethics In Negotiation: How tthe...

By Phyllis Pollack
How Can We Reduce Hyper-Polarization? author.

How Can We Reduce Hyper-Polarization?

Heidi and Guy Burgess have long focused on how society – and our field – can deal with intractable conflicts. ...

By John Lande
Questions to Improve Communication and Build Relationships author.

Questions to Improve Communication and Build Relationships

Much of what takes place in couples, families, and other close relationships lies buried beneath layers of unspoken desire, expectation,...

By Kenneth Cloke
Dealing with Toxic Co-workers or Bosses author.

Dealing with Toxic Co-workers or Bosses

Toxic co-workers or bosses can create big problems at work. As a workplace conflict transformation consultant, coach, and trainer, I...

By Lorraine Segal
You Likely Provoke Others, From Time to Time, Right? author.

You Likely Provoke Others, From Time to Time, Right?

I imagine we all do! However, we aren’t necessarily aware of how we do so until it’s too late. Though...

By Cinnie Noble
It’s Fine (and other misunderstandings that fuel conflict) author.

It’s Fine (and other misunderstandings that fuel conflict)

Misunderstandings and assumptions about what another person means, or what the word they use means, can really fuel conflicts. I’ve written...

By Lorraine Segal
What Does Rowing Across the Pacific Have to do with Dispute Resolution? author.

What Does Rowing Across the Pacific Have to do with Dispute Resolution?

In case you haven’t been keeping up with the news, on Monday, July 25, a four-woman rowing team arrived in...

By Cynthia Alkon

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