Find Mediators Near You:

The Illusion Of Communication

Take a moment to read this quote,

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

This is a problem that I think we have all had at one time or another.

You ask your wife to pick up Sally after school while she is reading a book.

Or you tell your husband about that big work event that is coming up while he is watching his hockey game .

Lo and behold, Sally doesn’t get picked up and your husband makes plans on the night of your big work event.

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

How often do our co-workers, managers, supervisors, spouses, children, parents, friends put forward a message and think that it has been communicated? How often do we do this?

Have you ever gotten in trouble at work because of this? Have you ever been in a fight with your spouse or children because of this?

Take a moment and make sure the person has heard you. Take a moment and listen to the person talking to you.

Sounds easy right?

Yep, it sounds easy, but it’s difficult. Be conscious of what’s happening around you and let the people around you know when they have your attention.


Jason Dykstra

Jason is a Conflict Management Specialist who is helping organizations and congregations move from conflict situations to creative solutions. He specializes in relational and communication issues and uses his experience and training in mediation, group facilitation, conflict management coaching, speaking and teaching to aid you and your surroundings to better… MORE >

Featured Members

View all

Read these next


Psssst, Have You Heard That. . .

Four top UK litigators have this week launched their own mediation chambers - so says on Friday and will begin work there this Monday, 18 June. The panel has...

By Geoff Sharp

Diversifying the Mediation Profession

This video is presented as part of's 25th Anniversary Conference. Michelle LeBaron describes how professionals currently in the mediation field might develop new processes of working with more different...

By Michelle LeBaron

NeuroMediators: Understanding the brain is a critical key to resolving conflict (both within a culture and between cultures)

From Stephanie West Allen's blog on Neuroscience and conflict resolution. Yesterday I blogged about how very important it is for conflict resolution practitioners to have knowledge about the workings of...

By Stephanie West Allen