This was a talk from a national conference held by Monty Roberts, the original Horse Whisperer, where Michael Norwood was one of the keynote speakers there. He introduces The 5 Phases of Speaking Your Truth in the speech. He talks about how to use simple verbal and non-verbal communication techniques to resolve conflict, handle difficult people and restore harmony in your personal and professional relationships.
This chapter is from "Online Dispute Resolution Theory and Practice," Mohamed Abdel Wahab, Ethan Katsh & Daniel Rainey ( Eds.), published, sold and distributed by Eleven International Publishing. The Hague,...By Arno Lodder, John Zeleznikow