This was a talk from a national conference held by Monty Roberts, the original Horse Whisperer, where Michael Norwood was one of the keynote speakers there. He introduces The 5 Phases of Speaking Your Truth in the speech. He talks about how to use simple verbal and non-verbal communication techniques to resolve conflict, handle difficult people and restore harmony in your personal and professional relationships.
This is another in a series of articles on international mediation and ADR updates from Mediate.com News Editor, Keith Seat. Peru is increasing mediation efforts and relying less on repressive...
By Keith SeatThe process of changing organizations is as old as humanity. The study of the Battle of Trafalgar offers insight into the nature of organizational change and the role of leaders...
By John ConbereIntroduction: The concept of interest-based negotiations isn’t new to ADR professionals, but it’s probably a foreign idea to your clients. Helping clients understand the difference between positions and interests will...
By Diana Mercer