A little package appeared in the mail today. Inside was a gift-wrapped box and a note thanking me for referring ADR work. The box contained a set of CDs with stories about pets…right up my alley.
It was from a former mediation grad student of mine, to whom I had referred a client I couldn’t take on because I’m heavily booked right now.
You can bet I’ll refer work to her again. She’s an excellent mediator. And her thanks will stick in my mind because it was special. I’ll remember how nice it was to have my action acknowledged and appreciated in such a perfect way.
What do you do to thank people who refer work to you? How do you personalize and make it memorable?
The Problem: You think that your client’s pain is so severe and different than the typical client that you value the case substantially higher than the other side will pay....
By Jeffrey KrivisThe first element of effective Perspective Taking is understanding the content of how situation a looks from the other’s point of view. In this case, Jim took plenty of time...
By Craig Runde, Tim FlanaganProfessor Paul Zwier discusses Advanced Negotiation techniques. This video is produced by the Emory School of Law.
By Kessler Eidson
