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When Change Happens: Embracing The End First Before Starting Anew

Texas Conflict Coach Audio Blog by Pattie Porter

I love visiting a local and family owned a coffee house around the corner from my home. For ten years, the owner, Judy built a community neighborhood gathering. We got accustomed to her morning smiles greeting us as we entered and often, she would introduce us to other customers. La Taza Coffee house provided a comfortable and very laid-back atmosphere. I attended many casual gatherings, met colleagues, and wrote many blog posts there. Surprisingly, Judy announced she was closing her doors but hoped to sell.

When a significant change in our life suddenly occurs, we experience a jolt. We might be in disbelief and quickly start to question. What’s going to happen next? How will it impact me? Will nothing be the same? Everyone experiences a transition when this type of change occurs.  For three months, Judy would keep her “regulars” informed about her plans. We were happy for her retirement and needed to travel the world. The neighborhood gathering place might come to an end. Judy didn’t have a buyer for the coffee house, but she was hopeful for prospects. It is not uncommon to first experience a need for closure before embracing the new change. When something comes to an end, regardless of whether it is a positive or negative event, we might experience sadness, anxiety, anger, grief, and even resistance to the change.

Everyone reacts to an ending differently and moves toward accepting the change at their own pace dependent on the closeness of the relationship and the likely impact. Why is this important to note? If you can recognize the signs of a family member, co-worker, or friend struggling to let go, you can help them by first acknowledging their emotions and experience. As the end of April approached, Judy and the regular customers expressed their feelings of sadness, shared their memories, and expressed their anxiety for what was still unclear about what would happen to the coffee shop. Every time I would visit, I saw fewer pictures on the walls, items beings removed, and the place becoming sparse. During the last week, Judy announced another neighbor purchased the store with the hopes of reopening in early June.

Keep in mind that for any change impacting a group, community, a business team, or family, requires that time is given to each person to process what will no longer exist. Ignoring this time could lead to individuals being emotionally stuck, refusing to let go of the past, and even resentful of the new change and could result in increased tensions, loss of customers, or replaying “this is how she did it.” Thankfully, Judy kept her customers and vendors informed. She honored them and provided time to say goodbye. She even marked the occasion with a fun closing party. We made it a family affair. I took my husband, and our little dog, Lucy and we attended a packed house of loyal friends, family, neighbors, tenants, and even new customers. This closing event supported Judy and helped many of us accept and let go of the La Taza we came to know over the years. Now, as we wait for the reopening of La Taza Java Coffee House, we see movement, and a sign reading “Opening soon!”. As I peak through the cotton curtains on the doors, I see physical changes to the store and menu changes. What will happen next?

Stay tuned for another blog post about what happens in the second transition to change.

                        author

Patricia Porter

Patricia "Pattie" Porter, LCSW, ACC, is the Founder and President of Conflict Connections, Inc. in San Antonio, TX. She provides workplace conflict resolution services including conflict management and abrasive behavior coaching, EEO and workplace mediation, change management and team facilitation, and training throughout the U.S. She is the Founder of… MORE >

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