Clare Fowler, Keynote Erin Earle, with a variety of guest speakers, including Colin Rule, Kathy Gonzales, Matt Glowacki
Segment 1: Foundation, with Dr. Clare Fowler
Segment 2: Preparing Clients, with Dr. Clare Fowler
What information do you give clients before the meeting begins?
Website, articles, resources
Segment 3: Planning Meeting: with Matt Glowacki
Who should be there? Working with HR, DEI, and Management to plan your session.
What questions do you ask?
Segment 4: Conflict Continuum, with John Ford
Understanding what has happened before and what could happen before mediation.
Segment 5: Meeting with CEOs, HR, and Manager: How do they choose who to hire? and who not to?
Segment 6: Getting Yourself Hired, with Dr. Kathy Gonzales
Starting a Business as a Consultant
Segment 7: Workplace Conflict Diagnosis, with Dr. Clare Fowler
Segment 8: Diagnosis Form Creation – Interactive
Being prepared to ask the right questions
Segment 9: Mediation Process – SONAR
SONAR: Statement, Opening, Negotiation, Agreement, Resolution
Segment 10: Diagnosis Template Update
Choosing your deliverables
Designing your process
Segment 11: Facilitation and Moving Meetings Quickly, Guest Speaker Terry Marschall
Segment 12: Coaching, with Pattie Porter
Common concerns: Employee retention, employee respect, Strong personalities
Segment 13: Ombuds
4 Key questions, trends, incorporating with an organization
Segment 14: Guided Negotiation, Conciliation, and Other Options
Segment 15: What Can You Offer?
Updating your Brand: What skills, processes, and deliverables can you offer? Using AI to define your brand and your target audience.
Segment 16: Drafting Proposals, Agreements, and Invoices
Creating Forms, and including Legal Guidelines
Segment 17: Common Conflicts and How to Resolve Them
Baby/Bully Syndrome/Thunder/Turtle Syndrome, Under and Overreacting
Avoiding Conflict (from management, trickling down)
Fallout from COVID
Segment 18: Conflict Prevention through Strong Agreements
Total: 45 minutes
Finishing up the Diagnosis Worksheet
Adding in resources, processes, agreements, and invoicing
Segment 20: Stump the Mediator
Bring your hardest “What if?” questions
Segment 21: Keynote: Erin Earle, How HR Wants to Work with a Mediator
Segment 22: Climate Assessment
Segment 23: Future Trends – ODR, AI, Ageism, Guest Speaker: Colin Rule
Segment 24: Mental Health and Trauma-Informed Mediation
Segment 25: Resolution
Wrapping up the mediation: confidential documents, follow-up, next steps, invoicing, evaluations
Segment 26: What Kind of a Workplace Mediator Are You, with Susan Guthrie
Designing Your Brand
What Are Your Strengths
Planning Specific Next Steps – Your 3 Month Implementation
Interactive Breakout Rooms: 20 different guest experts will open up private breakout rooms. They will present an office concern, and give you the chance to design a resolution proposal. Then they will provide honest feedback on your proposal: what works and what doesn’t, would they hire you, for how much, what is the timeline, and what could be improved. The goal is to get honest feedback from potential clients for improving your marketing.