Here are some effective conflict resolution techniques – because avoiding conflict isn’t always possible! Conflict is part of life – whether it’s at home, at school, at work or with friends. Having a difference of opinion with someone is certainly no fun. After all, nobody holds a point of view they think is wrong!
Thankfully, we can all learn how to improve our communication skills by implementing some non-aggressive conflict management strategies. Resolving issues with others doesn’t need to be all that difficult! So, the next time you are having a disagreement – instead of getting defensive, blaming others, or throwing tantrums – try some of these techniques.
Recently I mediated a contract dispute between a health care provider and an insurer. The main issue concerned billing practices for claims submitted. The plaintiffs alleged that claims were underpaid...
By Nancy ShugerFrom Lorraine Segal's Conflict Remedy BlogMy blog has been a wonderful way for me to reflect on my fundamental beliefs about conflict resolution. Many times I would write a new...
By Lorraine SegalConflict Remedy Blog by Lorraine SegalNonverbal communication is important for difficult conversations (and autonomous cars). Whenever I teach conflict and communication skills classes or coach someone, I always include the important...
By Lorraine Segal
