You are walking away at the end of the argument. Your hands are shaky and clammy.
Or you are walking from your lawyer’s office or a mediation session. Although you reached a settlement, you are tired and wired. It has not sunk in yet: this battle is almost done.
Or the arbitrator’s decision is sitting unopened in your e-mail inbox. The hair on the back of your neck stands up and your throat closes as you reach for the mouse.
Or, for that matter, you are sitting sullenly across the table from your spouse after exhausting all words. You avoid eye contact, concerned that the fight might start back up even though you are no longer sure what sparked it.
People become attached to conflict. It does not matter who you are, or whether you are fighting on behalf of yourself or your organization. As a conflict is prolonged, people repeat and rehearse the story over and over again in their minds. When it is time to move on, it can be hard to disengage.
At the same time, the stress of conflict manifests itself physically. Cortisol and adrenaline are flowing through your veins; muscles are tensed in your shoulders or wherever else in your body you store tension; and the sheen of sweat on your face visibly thickens as the day goes on. Left alone, all this is poisonous: it can be unpleasant and seriously affect work performance or even daily life after the conflict is done. Addressing conflict poison is not touchy-feely or new-agey. It’s practical.
So what can you do? Here are some suggestions:
Start planning beforehand: how are you going to put on the brakes so you can go forward?
Apologies for medical errors and poor medical outcomes are typically omitted from the practice of medicine in the classic tort malpractice approach to managing communication to the detriment of injured patients. Researchers...By Ava Hacopian