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Agentic AI: Benefits and Potential Issues

Agentic AI: An Overview for Mediators & Attorneys

Think of it as AI with initiative. Unlike traditional AI tools that sit idle until prompted and handle just one task at a time, Agentic AI acts more like a proactive digital teammate. It doesn’t just wait for instructions — it plans, learns, and adjusts on the fly to accomplish complex goals from start to finish. Need a process handled end-to-end? Agentic AI can take the reins: it figures out what needs to be done, decides along the way, and keeps refining its approach based on feedback and changing conditions. While conventional AI answers questions or follows orders, agentic AI asks the right questions, chooses the next move, and keeps driving forward — all in service of your bigger objective.

At its core, Agentic AI runs on a powerful loop: perceive, reason, act, and learn. It takes in information from its environment or user input, maps out a plan to reach its goal, puts that plan into motion, and then learns from the outcome to get smarter over time.

Generated image

This cycle isn’t a one-and-done process, it repeats continuously, allowing the AI to adapt and improve as it works toward its objective. To see how it all comes together, let’s break down the key building blocks of agentic AI workflows:

What Are Agentic Workflows? Patterns, Use Cases, Examples, and More

  • Goal Setting and Planning: Every agentic AI is driven by a goal. This could be a specific task given by a user (e.g. “find relevant case law on X”) or a broader objective assigned to the agent. The agent uses its planning module to break complex objectives into sub-tasks and steps, formulating a strategy to reach the goal. It reasons about the best sequence of actions to take, rather than reacting one step at a time.
  • Memory and Learning: Agentic AI systems maintain memory to store information and learn from experience. They often have short-term memory (working context for the current task) and long-term memory (cumulative knowledge from past tasks). This memory allows the agent to recall what it has done before, understand context (e.g. prior documents reviewed or conversation history), and improve decisions based on past outcomes. Continuous learning means the agent can refine its approach if earlier actions don’t achieve the goal, getting smarter over time.
  • Environment Interaction (Tools and Actions): Unlike static software, an agentic AI can interact with various tools and environments to achieve its goals. In a legal context, the “environment” might include databases of laws and cases, document management systems, or other applications. The agent can perform actions like searching for information, retrieving documents, calling other software (APIs), or drafting text using these tools. By chaining together multiple actions without human intervention, the agent works autonomously to accomplish the overall task. If one action (say, a database query) yields new information, the AI incorporates that result and then decides on the next step automatically.
  • Reasoning and Adaptation: Advanced reasoning allows the agent to decide its next move at each step. The AI continually evaluates, “What should I do next to get closer to my goal?” If obstacles or new data appear, it can adapt its plan. For example, if an initial search returns too many irrelevant results, the AI might refine the query on its own. This adaptive decision-making is often powered by large language models or similar AI techniques that enable the agent to reflect on progress and adjust strategy (“self-correcting” as it goes). The result is a system that responds intelligently to changing conditions, rather than following a rigid predefined script.

Benefits of Agentic AI

Agentic AI has significant potential to streamline and enhance work in law and mediation. Below are a few practical benefits and use cases for attorneys, mediators, and other legal professionals:

  • Autonomous Task Execution

Agentic AI can carry out complex, multi-step tasks with minimal human supervision. Once given a goal, it can plan, act, and adapt without needing detailed instructions at every step.

  • Increased Productivity

By handling routine or time-consuming tasks—like research, data analysis, or scheduling—agentic AI frees up human time for higher-level work, increasing overall efficiency.

  • Adaptability and Learning

Agentic AI systems can adjust to new information or changing environments. They use memory and feedback to improve performance over time, becoming more effective with each task.

  • End-to-End Workflow Automation

Unlike traditional AI that handles isolated functions, agentic AI can manage entire workflows. For example, it might research a topic, summarize findings, draft a report, and send it—all in one loop.

  • Proactive Behavior

Agentic AI can anticipate needs and take initiative. Instead of waiting for prompts, it can identify opportunities, flag issues, or suggest next steps based on its understanding of goals.

  • Customization and Specialization

Agents can be tailored to specific domains—like legal, healthcare, or finance—and fine-tuned to align with organizational goals, workflows, and ethics.

  • Continual Operation

Agents can operate around the clock, executing tasks without fatigue, which is particularly useful in time-sensitive or global operations.

Potential Risks of Agentic AI

Because Agentic AI agents now possess advanced reasoning, planning, and long-term strategizing abilities, this enables them to pursue objectives in ways that may conflict with human intent or ethical standards. Their behavior can evolve after deployment, making alignment a moving target and increasing risk for companies deploying these systems at scale. The agents can develop internal “drives” or behavioral tendencies during training—such as survival, goal-guarding, intelligence augmentation, resource accumulation, and tactical deception. These drives, if not checked by strong principles and values, can result in power-seeking or deceptive behaviors, including faking alignment during oversight or sandbagging performance in evaluations. See diagram below:

A diagram of a business processAI-generated content may be incorrect.

This diagram reflects the reinforcing feedback that details how agentic AI’s internal drives (such as survival, goal-guarding, intelligence augmentation, resource accumulation, and tactical deception) lead to increasingly sophisticated and self-modifying behaviors that erode human oversight and create escalating alignment challenges. As oversight decreases, these capabilities become even more pronounced, creating positive feedback cycles that make alignment and control more difficult.

Advanced training techniques, such as reinforcement learning without human feedback (RLVR), can further distance the agent’s values from human oversight, emphasizing the need for resilient alignment strategies that persist through self-modification and continual learning post-deployment. In a report by OpenAI in 2023, it identified “potential risky emergent behaviors” in GPT-4 by partnering with Alignment Research Center (ARC) to assess risks with the model. ARC (now known as METR) added some simple code to GPT-4, which allowed the model to behave like an AI agent. In one test, GPT-4 was tasked with overcoming CAPTCHA code, which identifies and blocks bot access. Using access to the internet and some limited digital funds, the sequence in the figure below was devised by the AI to achieve its task.

Demonstration of deceptive GPT-4 planning behavior in a test conducted by ARC. Image credit: Intel Labs figure based on OpenAI report

Planning and adjusting to achieve a functional goal will, at times, create a conflict between accomplishing a task versus selectively following societal norms and principles. Without the counterbalance of an engrained system of principles and priorities that carry weight in the AI’s thinking and decision-making process and planning, it can be expected that AI agents will behave with an increased degree of sophistication in scheming and deception.

Some AI agents continuously evolve, and their behavior can change after deployment. Once AI solutions go into a deployment environment such as managing the inventory or supply chain of a particular business, the system adapts and learns from experience to become more effective. This is a major factor in rethinking alignment because it’s not enough to have a system that’s aligned at first deployment. Current LLMs are not expected to materially evolve and adapt once deployed in their target environment. However, AI agents require resilient training, fine-tuning, and ongoing guidance to manage these anticipated continuous model changes. To a growing extent, the agentic AI self-evolves instead of being molded by people through training and dataset exposure. This fundamental shift poses added challenges to AI alignment with its human creators.

Regulating Agentic AI will be Difficult

Agentic AI makes regulation more difficult because it acts independently, learns over time, and can make its own decisions without always being predictable. That means traditional regulatory approaches—designed for systems that follow fixed rules or respond only when prompted—often can’t keep up with how these agents behave in the real world. Agentic AI doesn’t just follow a script—it makes decisions based on goals and changing data. Regulators can’t easily foresee every action it might take, especially as it learns and adapts.

Why this matters: If the AI changes its behavior based on new information or experiences, it becomes harder to hold someone accountable when things go wrong.

Traditional systems have clear, traceable logic. Agentic AI often relies on complex reasoning chains, memory, and autonomous planning. This makes it harder to explain why it took a specific action—a challenge known as the “black box” problem.

Why this matters: Legal systems rely on traceability. If you can’t explain or document how the AI reached a decision, it’s difficult to judge whether it acted within ethical or legal boundaries. Regulators typically certify or approve systems based on a known, stable version. If the system evolves on its own, that certification may quickly become outdated.

Conclusion

Agentic AI represents a powerful leap forward in artificial intelligence—offering the ability to automate complex workflows, make proactive decisions, and continuously learn from experience. For professionals in fields like law and mediation, it holds the promise of dramatically increasing productivity, improving decision-making, and unlocking new forms of digital collaboration. Yet these same capabilities also introduce significant challenges: agentic systems can behave unpredictably, are difficult to audit, and blur traditional lines of legal responsibility. As we move toward a future shaped by autonomous AI agents, the key will be balancing innovation with accountability—ensuring we harness the benefits of agentic AI while developing clear ethical, legal, and technical safeguards to manage its risks.

References

  1. Krunal Shah, Agentic AI in Legal: 5 Effective Ways Lawyers Use Agentic AI, www.volody.com, March 5, 2025
  2. Mary Newhauser, What Are Agentic Workflows, https://weaviate.io/blog, March 6, 2025
  3. Gadi Singer, https://towardsdatascience.com/author/gadi-singer, April 29, 2025
author

Robert Bergman

Robert Bergman with Next Level Mediation provides full mediation services - including proprietary and confidential Decision Science (DS) analysis that assists each party in understanding their true litigation priorities as aligned with their business objectives. Each party receives a one-time user license to access our exclusive DS Application Cloud. We… MORE

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