Republished with permission of Legal Times, 1730 M Street, NW, Washington, DC 20036.As the millennium approaches, dissatisfied-customer suits against high-tech companies have blossomed into class actions over fears that software...
By Sandra SellersRalph Kilmann Blog It seems so natural to focus on specific people (with our five senses) rather than give the necessary emphasis to the larger surrounding systems (the big-picture intuition...
By Ralph KilmannFrom the CMP Resolution Blog of John Crawley, Lesley Allport and Katherine Graham.Business in the Community’s challenging and inspiring report ‘Aspiration and Frustration’ opens with a reminder how resistant racism...
By John Crawley