Anita Engiles has been involved in providing formal dispute resolution services since 1982. Her training and experience in conflict resolution and management of disputes encompasses a wide range of settings including special education, workplace, divorce, family, community and cross-cultural. She has been a trainer in court, community and university environments.Ms. Engiles has mediated cases which have included cross-cultural issues arising from differences of race, gender and class. She has taught a bi-lingual Head Start class in California, a special education class in rural North Carolina, and English as a Second Language in Korea. She designed and taught a conciliation training for a multi-cultural group of mediators to resolve disputes and rebuild relationships between educators and parents of children with special needs.