Doug Nathan is Managing Partner of conflictmatters, providing conflict resolution and leadership development services to Public and Private Sector clients. What do poetry, conflict engagement and leadership development have in common? I've been working with them as levers of change within businesses, government, and non-profit organizations for over 17 years. I work as a public speaker, writer, coach, facilitator and trainer to share innovative approaches to leadership and team-building. As a mediator, I help people find common ground during stressful life transitions such as eldercare decision-making, dissolution, community disagreements, and business disputes. I design and deliver in-person and online classes on creativity and innovation, negotiation, challenging conversations for managers, and influence without authority.