Susan K. Boardman received her Ph.D. in Social Psychology from Columbia University. As a psychologist, she has specialized in family mediation. She served on the board of the Connecticut Counsel for Divorce Mediation and Collaborative Practice for five years. Her recent publications include “Personality and Conflict” in The Handbook of Conflict Resolution and “Personality and Marital Conflict” in the International Encyclopedia of Peace. She has been teaching, training, and conducting research in negotiation, mediation, and communication for over 15 years.