Susan M. Yates is the Executive Director of Resolution Systems Institute (RSI), a Chicago-based nonprofit that works to improve access to justice through court alternative dispute resolution (ADR). Since becoming Executive Director in 1997, Susan has developed RSI from an idea – collect and disseminate reliable information about court ADR – to a nationally recognized organization helping state and federal courts to improve access to justice through sound ADR programs. She works with courts handling a variety of cases ranging from eviction to large civil litigation, from child protection to foreclosure. Susan is a frequent speaker and author, with a focus on dispute system design, mediation ethics and online dispute resolution.
