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Tricia Jones

Tricia S. Jones is a Full Professor at Temple University (Philadelphia, PA), past President of the Temple University Faculty Senate, and recently served as Vice-President and Member of the Board of Directors of the Association of Conflict Management, the nation’s largest professional association for dispute resolution and conflict management specialists. Her research and teaching focuses on communication, conflict and change processes.

Her scholarship has received more than $3,500,000.00 in external funding from federal and state agencies and private foundations. She has authored 8 books and over 75 articles and book chapters and has given more than 250 presentations at national and international conferences. Her books on conflict and conflict resolution education include: Intercultural Communication: A Peacebuilding Perspective (Waveland Press, 2015);  Conflict Coaching: Conflict Management Strategies and Skills for the Individual (Sage, 2008), New Directions on Mediation (Sage, 1994), Does It Work? The Case for Conflict Resolution Education in our Nations Schools (CRENet, 2000), Kids Working It Out: Stories and Strategies for Making Peace in Our Schools (Jossey-Bass, 2003), Interpersonal Communication through the Life Span (Allyn & Bacon, 2008) and. She is currently working on The Heart of Conflict: Emotion Theory and Impact in Conflict Processes  (Sage, 2017 in process) and  development of a book and series on Media and Social Conflict (Rowman Littlefield).

Dr. Jones is currently heading the research on Conflict Coaching Efficacy in New York State Community Dispute Resolution Centers (CDRCs), a statewide project infusing conflict coaching into the 62-county CDRC network overseen by NYUCS. In 2011-2013 she worked with Israeli and Palestinian mediators in mixed cities disputes and her model of intervention has been adopted as a national focus to increase peacebuilding efforts in those areas.

Dr. Jones is the Project Director of the Conflict Resolution Education in Teacher Education (CRETE) project funded for a total of $2,200,000 million dollars by the U.S. Department of Education’s FIPSE program (Fund for the Improvement of Postsecondary Education.

Dr. Jones served as a member of the Peace Education Reference Group for the Global Partnership for the Prevention of Armed Conflict (GPPAC) and co-chaired the Peace Education and Conflict Resolution Education work group of the United Nations conference at the UN Headquarters in New York attended by over 1,000 government and NGO representatives from more than 60 countries. Dr. Jones was a member of the facilitation team for International Summits on Conflict Resolution Education that were hosted by national and international partners including the Organization of American States and the United Nations Development Program.

Her conflict consulting work has focused on training and intervention programs for government agencies, higher education, health care and state offices of dispute resolution. In 2009-2011, she designed the Department of Veterans Affairs’ conflict coaching program as a component of the VA ADR Office of Resolution Management. She has trained conflict coaches for federal agencies including Department of Defense, Department of State, Environmental Protection Agency, Federal Emergency Management Association, National Institutes of Health, Department of Justice, United States Air Force, Federal Deposit Insurance Corporation, Federal Bureau of Printing and Engraving, National Mediation Board, and others. Her recent consulting work focuses on delivering ADR and Conflict Management training throughout the Department of Veterans Affairs and conducting online conflict management webinars for Department of Defense Educational Administration’s Conflict Education and Dispute Resolution program and the Federal Aviation Administration. She also consults for corporate and non-profit organizations such as the Organization of American States, the Global Partnership for the Prevention of Armed Conflict, The United Nations, Pfizer, and Georgia State University system, Sierra Club, the American Occupational Therapy Association, and American Baptist Churches – USA.