Find Mediators Near You:

“Being” in Conflict

Conflict Management Blog by Cinnie Noble

Recently, I was interviewed by Kathy Caprino – Senior Contributor to Forbes blog – on conflict management and leaders. In response to one of the questions about what compelled me to create a conflict management coaching model, I explained that in my work as a workplace mediator it became evident that many leaders do not know how to “be” in conflict. That is, engaging effectively is not a competency that many leaders bring to their work. Being able to listen well (to hear and understand before talking), to regulate emotions, to engage others in challenging conversations with calm, and other such characteristics are just some of the traits associated with this competency.

Conflict competent leaders also work to build conflict competent organizations. And by doing so, contribute to normalizing conflict. This means, among other things, accepting the inevitability of conflict and creating systems and processes to facilitate difficult conversations. It means addressing differences that are fractious in nature (and commonly occur in most workplaces) and providing opportunities for staff to share their ideas and views without recrimination.

This week’s Conflict Mastery Quest(ions) blog asks you to consider the notion of “being” in conflict for you.

  • What sorts of conflicts do you want to engage in with increased confidence and competence?
  • What are the commonalities of the types of conflicts in which you don’t see yourself as conflict competent yet?
  • What does being conflict competent mean to you in terms of how you would like to “be” in those situations (that you refer to in response to the above questions)?
  • What do you suppose gets in your way of being conflict competent?
  • When you have observed others who seem to engage effectively in conflict, what way of being do they demonstrate that you would like to emulate?
  • When you take one of the conflicts from the first question – one that was especially difficult for you – what was most difficult about that one?
  • For what reason (further to the above question)?
  • If you were conflict competent in that situation, what skills would you have that you didn’t then?
  • How will you feel about yourself when you become conflict competent? How will you feel about the other person with whom you are in conflict, to be able to be conflict competent?
  • What efforts might you make to strengthen your conflict competency?
  • What else occurs to you as you consider these questions?
  • What insights do you have?
                        author

Cinnie Noble

Cinnie Noble is a certified coach (PCC) and mediator and a former lawyer specializing in conflict management coaching. She is the author of two coaching books: Conflict Management Coaching: The CINERGY™ Model and Conflict Mastery: Questions to Guide You. MORE >

Featured Members

ad
View all

Read these next

Category

Lisa Parkinson: Postive Outlook for Future – Video

Lisa Parkinson talks about her excitement about the future of the field. She sees it expanding, becoming more multicultural, and utilizing the internet more and more.

By Lisa Parkinson
Category

Resolving Property Disputes In The Millennium

INTRODUCTION The attractive feature of this particular lecture is that it allows us to say almost anything about the state of dispute resolution in this Millennium year and, more importantly,...

By Anthony Salata, Nicholas Cheffings
Category

Divorce Lawyers: 5 Little Known Things You Need To Know

There is an inescapable fact: the relationship between a divorce attorney and a client is, at best, a business relationship. For too many in the legal profession, that is where...

By Vicki Shemin
×