Find Mediators Near You:

Building Trust in Volatile Situations

  • Enjoy Mediation Blog by Jeff Thompson

    The recent "Siege in Sydney" provided me with the chance to consider how the Trust Edge illustrates a workable approach even in the most volatile, life-threatening and unpredictable situations. Police and military forces around the world have developed specific protocols for obtaining the safe release of hostages in an increasingly dangerous world. These protocols were born out of the aftermath of the 1972 Olympic hostage crisis in Munich, which tragically ended with the deaths of 9 hostages and one police officer. Wishing to get better results when similar incidents happened in the future, teams of professional negotiators, law enforcement and military personnel have developed a better way of managing these terrible situations…similar in many ways to the Trust Edge.

    David then talks about the C’s

    Connection & Connectivity

    Read the full article here.


    David Horsager

    David Horsager, MA, CSP, is an award-winning speaker, author, producer, and business strategist who has researched and spoken on the bottom-line impact of trust across four continents. He is the author of The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line (Free Press,… MORE >

  • Featured Mediators

    View all

    Read these next


    Applying Pre-Litigation Mediation to Internal Disputes in Pharmaceutical Construction Teams

    INTRODUCTION Mediation finds wide application in resolving construction disputes. However, mediation is not aligned with corporate project teams that have, as their primary objective, to complete capital projects on time...

    By Leo Hura

    Smiling Mediators and Other Results of this “Serious” Survey

    Recently the “most serious” survey dedicated to All Fools' Day 2013 has been conducted in Ukraine. profiles of 333 partners of 100 best law firms were carefully analyzed by the...

    By Konstantin Pilikov

    The Science Behind The Sense: Exploring Cognitive Neuroscience In Decision Making

    For four days, March 18-22, 2009, some 20 professionals, a majority of them experienced mediators, but also including a doctor, a few lawyers, professors and others professionally engaged in conflict...

    By Robert Benjamin