From one of the best known names in the world of dispute resolution comes this fresh and innovative podcast full of tips and insights to help you build the mediation or collaborative practice of your dreams, including making money in the process.
Susan Guthrie shares her own insights and proven ideas for making it work and brainstorms with some of the top industry leaders so that you can finally let that litigation practice go and be the peacemaker you dream of being!
Making use of the acronym ‘THANKS,’ Susan identifies Trust, Harmony, Appreciation, Neutrality, Knowledge and Serenity as the six key elements of success in mediation or dispute resolution profession.
Susan stresses the importance of building trust with clients, orchestrating harmony in conflicts, appreciating clients and colleagues, maintaining neutrality, staying informed about industry trends, and finding serenity in a busy work life. Furthermore, she encourages listeners to think about ways they can show their gratitude to their clients and colleagues, and ways to improve their dispute resolution practice in the coming year.
00:00 Introduction and Thanksgiving Message
01:59 The Importance of Trust in Mediation
03:49 Harmony: The Conductor’s Role in Mediation
05:40 Appreciation: Showing Gratitude to Clients and Colleagues
07:37 Neutrality: The Cornerstone of Mediation
08:31 Knowledge: The Value of Continuous Learning
10:34 Serenity: Finding Calm Amidst Conflict
12:08 Conclusion: The Five Elements of Success in Mediation
Mentioned in this episode:
In this episode, Nathan Witkin--attorney and mediator--discusses game theory to illustrate why cooperation is so difficult in mediation, and how a dispute resolution process called "co-resolution" can overcome the competitive...By Nathan Witkin, Veronica Cravener