The moment I truly understood conflict wasn’t in a training room, it was in my own home. Years of studying child development and supporting families hadn’t prepared me for watching my three boys get lost in systems that couldn’t see them.
After graduating with my law degree in 2004, I built a career in child development consultancy while raising my boys. I worked with early years, schools and families to help children learn, grow and recover from adversity. I believed that with the right support and emotional literacy, children could overcome almost anything.
But after my divorce, I realised something deeper: even the most resilient child can be undone by parental conflict. When adults around them are at war, no amount of developmental theory or pastoral care can fully protect them. I saw how conflict seeps into everything, undoing the very foundations we try to build. That was the turning point for me.
I knew then that I couldn’t just help children recover from harm, I had to work to prevent it. So I stepped away from my consultancy, retrained as a family mediator and began again.
People thought I’d lost my mind, leaving a thriving business to step into one of the hardest professions imaginable. But mediation gave me the chance to reach people before the crisis turned into chaos and to watch healing happen in real time. It showed me that when people are given space to be heard safely, transformation is possible.
That’s what Early Dispute Resolution (EDR) is about… acting early, listening deeply and responding humanely. It’s not a procedure, it’s a philosophy. Across the world, that philosophy is growing. In the UK, the Pathfinder reforms are embedding trauma-informed practice into the courts. In the US, online dispute resolution is widening access to justice. In schools, mediation and emotional literacy are helping young people build skills for life.
These are all signs of a bigger shift, a quiet reimagining of what justice could be: relational, restorative, and real.
That same vision inspired Bridging the Gap 2026, an international conference in London next March. It brings together law, psychology, mediation, education, and youth voices to ask one essential question: how do we build systems that protect relationships, not just resolve disputes?
For me, Bridging the Gap isn’t just a professional project, it’s personal. It’s my way of turning pain into purpose, of transforming what my family lived through into something that might help others. It’s a promise that no parent should feel invisible when seeking help, and no child should have to carry the weight of adult conflict.
I can’t undo what happened to my boys, or to so many others, but I can make sure it wasn’t for nothing. I can use what I’ve learned, as a mother, a mediator and a reformer, to help build something better.
Child-centred reform can’t wait. The longer we leave families to struggle alone, the more harm we allow to repeat. But I believe, deeply and stubbornly, that when compassion leads, justice can finally start to heal.
The heart has its reasons which reason does not understand. Blaise Pascal (1623-1662) The question is purely rhetorical. The speaker does not expect nor want a response — and it...
By Edward P. AhrensGenuine Question or Disguised Judgment? Asking genuine curious questions is a powerful tool to improve listening, get through road blocks in difficult conversations, and gain compassionate understanding of another person’s...
By Lorraine SegalBoth the direct and indirect human cost of violent conflict in Eastern and Central Africa have been tremendous: the failure of military interventions, the lasting negative impact on communities and...
By
