The October 2022 edition of Mediate.com’s Great Reads Book Club: “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension” by Hesha Abrams, interviewed by John DeGroote.
From Amazon: “Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and re-channeling arguments. How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won’t speak? How do you find a solution when a solution seems impossible?
Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict. Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts.”
Purchase here: https://www.amazon.com/Holding-Calm-R…
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