Find Mediators Near You:

How a humanistic approach to Mediation would impact on the definition of mediation, mediation practice, training and accreditation – Part II

It’s time for mediation to claim its place as a stand-alone profession freed from being just an alternative to the law and adversarial litigation. It is time to embrace the human element that is at its core.

I am suggesting the title ‘Humanistic Mediation’ represent the human centric approach to mediation practice in honour of the work of the distinguished French mediator Jacqueline Morineau who established mediation in France in the 1980s and who has influenced the development of mediation in the Latin countries of the Mediterranean, North Africa and South America.

While I am not keen to add to the proliferation of mediation models, I would submit that there are really only two models of mediation – the model that focuses on the human connection to drive the process (humanistic mediation) and the model that avoids any meaningful connection between the parties (solution focused shuttle mediation).

Let the legal profession continue alone healing its dehumanised adversarial culture that the Dean of Harvard Law School, Roscoe Pound, described in 1906 as dissatisfactory with respect to delays, expense and game playing.  Simply colonising the mediation product into this existing culture will not help the legal/judicial structures integrate into the more complex interrelated 21st-century commercial and social culture that we now inhabit. See Part 1 of this two-part series.

Many of the foundation mediation theories grew out of trying to prove mediation was of equivalent value to litigation.  Neutrality, balanced power, self-determination, just outcomes were defensive responses to attacks from both the legal and the social sciences professions on mediations legitimacy. These theories do not serve mediation well.

They are static one-dimensional concepts that do not relate to the multidimensional environment of the mediation session. They are devoid of context which is fundamental to the practice of mediation. Context changes everything.

Humanistic Mediation can still be a light on the hill, a beacon, for the law to find its way out its dehumanised command and control approach to dispute resolution.  But it should not define itself by such reference.

I propose a human centric definition of mediation. 

“Mediation – A process of a mediator creating a venue where people get close to each other in order to move an issue forward”

This contains the three basic elements of mediation.

  • The venue forces parties to actually do something. To turn up, to be present and to actually deal with an issue.
  • It’s built on human interaction.  This brings in the huge complexity of human relationships.
  • It recognises the fundamental law of flow that guides all human activity. When the flow stops you die. It is about necessary endings and new beginnings.

I would start by keeping the basic mediation training model with its focus on facilitative role-plays. It fits the apprentice model of learning and is a good starting point.

The Elements of a Humanistic Approach to Mediation

I have set out below examples of theories that parallel mediations fluid nature.  

Firstly, two institutes that model higher ordered ‘thinking’ grounded in the present over lower ordered ‘understanding’ grounded in the past:

  • The Santa Fe Institute which focuses on the science of complexity. Its external professors are drawn from leading academics who agree to work in multidisciplinary teams outside their field of expertise. 

Two founding members can contribute to mediation theory. Murray Gell Mann on the importance of allowing things to emerge of their own accord and Stuart Kauffman on the value of making small incremental steps into the possible (The Adjacent Possible).

  • The Tavistock Institute based on exploring human relations (Melanie Klein rather than Anna Freud).  Particularly the work of Thomas Ogden – that once we have completed formal training in a profession, we are continually in the process of learning to overcome what we have learned in order to practice it. Creating our profession anew every day.

And Wilfred Bion who warns against the attachment to our memories, desires and, most importantly for mediators, our need to understand. Both Ogden and Bion are about experiencing the experience of the moment with an uncluttered mind.

  • Anthropology, particularly the concept of liminality – the state of transition between one stage and the next. It is a time of opportunity and change. The mediation session is a liminal event. 

And the work of Marcel Mauss – the power of gift giving is universal and requires reciprocity. A small concession can have a big impact in a mediation.

  • The sciences of the physical world we live in – physics, chemistry, geology and biology. Particularly the second law of thermodynamics that states that entropy, which is the concept of disorder, randomness and uncertainty always increases.                            

And Adrian Bejan’s Constructal Law – that when continuous flow stops things decay and die. Mediation is fundamentally about flow based on necessary endings and new beginnings.

  • The Cynefin Framework for thinking and sense making. How to think differently in an ordered situation (litigation) where you Sense -Analyse -Respond from that of a complex situation (mediation) where you Probe-Sense -Respond.
  • Also, field ethnography where multiple stories are captured in real time through phone apps which are then self-interpreted by the storyteller. It’s called dis-intermediation – removing the layers of interpretation between the source and the decision maker. Mediation is the art of managing self-interpreted stories. How to move to more stories like these and less stories like those.
  • Music, paintings, literature, poetry, haiku and the arts and all its forms. Humans developed art before language. The arts open you up to a higher order of thinking for complex issues as opposed to lower order tasks of describing, measuring and categorising. A mediator has to be able to master all the subtleties of a Chekhov play.
  • The 5,000-year-old Bhagavad Gita that refers to the qualities of being free from attachments of fear and desires. To transcend the field of duality of good/bad, right/wrong, Democrat/Republican because they are an illusion as each is made of the same element just in different arrangements. It’s about non-dualistic vision a key element for the practising mediator.                                                                                                                              

Non-dualistic theories are also key. Daniel Kahneman is a serial offender in this regard particularly with his dualistic good/bad theories.  Systems One/Systems Two – Noise/no Noise- Bias/no Biases (presumably autism) are examples.

  • The mediator as a mirror – Jacqueline Morineau – Humanistic Mediation.
  • Economists such as John Kay’s Obliquity Theory – outcomes are achieved by iteration, adaption, experimentation and discovery and that order often emerges spontaneously. Obliquity is the science of muddling through. It’s the opposite of the positional outcome focused bargaining model                                      

And the Economist Charles Goodhart on the distorting effect of targets and measurement. Goodhart’s Law- When a measure becomes a target, it ceases to be a good measure as it distorts behaviour so as to meet the target.  As an example, positional bargaining targets in litigation and mediation encourages consensual deceit and benign fabrications to try to alter the outcome. An example of Roscoe Pounds game playing.

The problem with much of current mediation theory is that describing the issues and challenges is not the whole story and certainly not the most meaningful part. It seems to be just about naming the problem. That’s where it starts and ends.

It satisfies our need for simple answers to complex issues. It can be a psychological defence mechanism to deal with the uncertainty and unpredictability of 21st-century commercial and social life.

It is through letting go of the need to control and understand that allows us the freedom to go with the flow and experience each mediation afresh as if it is our first. It allows us to join with the parties in experiencing the experience of the moment.

Mediation theory should therefore be about questions not answers. ‘What is going on here?’ (John Kay and Mervyn King) and ‘Why is it so?’ (Prof Julius Sumner Miller).

This is the Part 2 of this series. Part 1 titled “ Why I argue that the mediation profession break from the dehumanised legal mediation model. Goodhart and Constructal Laws” can be accessed on


Greg Rooney

Greg Rooney has been a mediator in private practice in Australia for 30 years. He has facilitated over 200 face-to-face meetings between victims of sexual and physical abuse within religious institutions and religious leaders over the last 14 years. He has also facilitated meetings between victims of abuse within the… MORE

Featured Members

View all

Read these next


Expectations and Conflict

Cinergy Coaching by Cinnie Noble One of the things that can lead to conflict has to do with unmet expectations. For instance, we had hoped that another person would have...

By Cinnie Noble

Mediators As Storytellers

“Are you even listening to me? It seems like you are siding with their side of the story!” I am sure many mediators have heard a similar sentiment expressed at...

By Zachary A. Schaefer

Never Can Say Good-Bye

From the Blog of Phyllis G. Pollack.     Denial. Anger. Bargaining, Depression. Acceptance. These are the five stages of grief as first set forth by Elizabeth Kübler-Ross in her 1973 book, On...

By Phyllis Pollack