Have you been wanting to up-level your negotiation skills and wondering how to control your emotions during a difficult conversation so you can get what you want? From negotiating with government officials to your mom at the holidays, it's important to know how to stay calm during a difficult conversation. Watch this video to learn how to mentally prepare for a difficult conversation so you can get what you want without losing your temper.
MEDIATION’S MAGNUM OPUS A Book Review by Les Wallerstein Like most emerging professions, mediation has spawned an abundant literature of mediocre merit that is often ignored and easily forgotten. By...
By Les WallersteinConflict is inevitable in the workplace. However, that does not mean that we cannot work to prevent unproductive behavior that leads to conflict. Difficult behavior is a good example of...
By John FordSports is a highly-competitive culture and that same commitment and drive it takes to get results can also be a strength so strong, too strong in fact, that it becomes...
By Michael Toebe
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