How to Control Your Emotions During a Difficult Conversation – Video

Have you been wanting to up-level your negotiation skills and wondering how to control your emotions during a difficult conversation so you can get what you want? From negotiating with government officials to your mom at the holidays, it's important to know how to stay calm during a difficult conversation. Watch this video to learn how to mentally prepare for a difficult conversation so you can get what you want without losing your temper.

 

                        author

Bob Bordone

Bob Bordone, a Senior Fellow at Harvard Law School and the Founder and former Director of Harvard Law Schools Negotiation Mediation Clinical Program. I'm also the Founder and Principal of the Cambridge Negotiation Institute and have written and taught on negotiation, mediation, and conflict resolution for more than 20 years. MORE >

Featured Mediators

ad
View all

Read these next

Category

Mediation’s Magnum Opus: Book Review of “Mediation: A Practice Guide for Mediators, Lawyers and Other Professionals”

MEDIATION’S MAGNUM OPUS A Book Review by Les Wallerstein Like most emerging professions, mediation has spawned an abundant literature of mediocre merit that is often ignored and easily forgotten. By...

By Les Wallerstein
Category

Dealing with Difficult Behavior

Conflict is inevitable in the workplace. However, that does not mean that we cannot work to prevent unproductive behavior that leads to conflict. Difficult behavior is a good example of...

By John Ford
Category

Problem-solving Effectiveness of Sports Mediation

Sports is a highly-competitive culture and that same commitment and drive it takes to get results can also be a strength so strong, too strong in fact, that it becomes...

By Michael Toebe

Find a Mediator

X
X
X