Having the skill and knowledge (ability) to deal with conflict productively goes a long way toward conflict management competency. But what about our attitude toward conflict? Does it matter that...
By John FordThis article has been reproduced with permission of the Bond University Dispute Resolution Newsletter September 1999, Vol 2. To receive future newsletters. For past Bond newsletters, mediators, courses, publications, see...
By John WadeMediation and Business Consulting by Kathleen Kauth.Many times in tense situations there is a strong desire to minimize the conflict. The excuse "I didn't want to hurt their feelings" very often comes...
By Kathleen Kauth
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