An apology can be given on many levels from a general acknowledgement at one end of the spectrum to a profound apology at the other end. The profound apology requires...
By Greg RooneyIn 2016, the Association of Canadian College and University Ombudsperson commissioned, "a project to explore and portray in its various guises the work carried out by ombuds offices, with the...
By Tom KosakowskiQuintilian, the ancient Roman rhetorician who mastered the art of eloquent speaking, once said that the key to persuasion is “the good man speaking well.” This brief quote captures several...
By Zachary A. Schaefer