This is the complete interview of Ken Cloke by Robert Benjamin.
This chapter uses an account of a real-life crisis negotiation to explore what is know about these high-stakes, emotion-fueled interactions. We begin by reviewing literature relevant to four different interaction...
By Jeff ThompsonOrder at Amazon.com In her latest book, Ms. Davis presents a deeply incisive and introspective look at the human phenomenon of reconciliation. The book holds significant meaning for the mediator...
By Jon LindenFrom John DeGroote's Settlement PerspectivesLast week we defined multi-step dispute resolution clauses and explored why a dispute resolution framework, negotiated before the contract is signed, can help businesses avoid litigation...
By John DeGroote
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