This is the complete interview of Ken Cloke by Robert Benjamin.
This chapter uses an account of a real-life crisis negotiation to explore what is know about these high-stakes, emotion-fueled interactions. We begin by reviewing literature relevant to four different interaction...By Jeff Thompson
Order at Amazon.com In her latest book, Ms. Davis presents a deeply incisive and introspective look at the human phenomenon of reconciliation. The book holds significant meaning for the mediator...By Jon Linden
From John DeGroote's Settlement PerspectivesLast week we defined multi-step dispute resolution clauses and explored why a dispute resolution framework, negotiated before the contract is signed, can help businesses avoid litigation...By John DeGroote