The origins of the mediation profession are anchored in the practical necessity of managing disputes. Conflict has typically been viewed as disruptive to personal relationships, an impediment to business and...
By Robert BenjaminThis article was originally published in "The Negotiator Magazine" which has kindly granted Mediate.com permission to republish.This is a book review of Improvisational Negotiation: A Mediator's Stories of Conflict about...
By Jeffrey Krivis, John D. Baker“Words comprise only about 10 percent of human communication, while non verbal behavior makes up all the rest” (Moore and Yamamoto, 1987). Welcome to the silent world beyond words where...
By Ana Schofield
