Find Mediators Near You: Podcast – Episode 19: CONFLICT-IQ™ for Mediators

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™? 

In this episode, Yvette Durazo–the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT “CONFLICT-IQ™”; The Missing Piece to Turbocharge Conscious Leaders’ and Organizations’ Emotional Intelligence–discusses the “what”, “how” and “why” of CONFLICT-IQ™ for mediators

Episode highlights include:

  • An overview of CONFLICT-IQ™ and the behaviors of someone who has CONFLICT-IQ™
  • How CONFLICT-IQ™ shows up with online and text-based communication
  • Why mediators need to know their own CONFLICT-IQ™

Links to resources mentioned in the show:

Yvette’s website:

Yvette’s book:


Yvette Durazo

Yvette Durazo is the founder of Unitive Consulting, a leadership coaching, strategic conflict management, and consulting firm. She recently moved to San Jose, California to expand her opportunities to serve organizations with her unique educational background and capability. Yvette brings a strategic consulting and coaching perspective to finding unique solutions… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

Featured Members

View all

Read these next


The “Do Nots” of Conflict

Conflict Management Blog by Cinnie NobleThere are a lot of things NOT to say or do when in conflict with someone else if we are wanting to resolve or mend...

By Cinnie Noble

Fifth Circuit Rules Arbitrator Exceeded His Authority in Contract Dispute

Disputing Blog by Karl Bayer, Victoria VanBuren, and Holly HayesThe United States Court of Appeals for the Fifth Circuit has held that an arbitrator exceeded his authority in a contract...

By Beth Graham

The Brink Bar

This article is about a minimodel which I refer to as ‘my bar’. The model is an instrument that can be used both in the mediation and negotiation processes. It...

By Martin Brink