Find Mediators Near You: Podcast Episode 22: An Introduction to the Ombuds Role for Mediators with Chuck Doran

As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field that combines a systemic approach with conflict resolution skills? In this episode, Chuck Doran–experienced mediator, ombuds and Executive Director of MWI–provides an introduction to the ombuds role.  Questions answered in this episode include:

  • What is an ombuds?
  • What are the different types of ombuds?
  • What is the difference between a mediator and an ombuds?
  • How can one get into the ombuds field?

Links mentioned in the show:

International Ombuds Association FAQ Section

Chuck’s article: Mediator as Ombuds

A Practical Guide to Organizational Ombuds: How They Help People and Organizations by Chuck Howard

MWI Website

Connect with Chuck Doran on LinkedIn

The LinkedIn Group – Outsourced Ombuds Network can be found at

The Ombuds Blog


Chuck Doran

Chuck Doran is an experienced mediator and ombuds specializing in the resolution of employment, franchise and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose,… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

Featured Mediators

View all

Read these next


Reflections on Civility and Ethics

This article discusses some civility and ethical issues we experience in our professional practices. While accepting the Republican presidential nomination on July 16, 1964, Senator Barry Goldwater said: “I would...

By Lee Hornberger

In an ODR World, Is the Time Right to Switch to Multiple Shorter, Staggered Mediation Sessions?

Most civil and commercial private mediators and ADR providers offer their clients a binary choice between a half day mediation and a full day mediation as a standard offering, often...

By Frank Burke

Parenting, Mediation, and Divorce: Meeting the Needs of Our Children

Children are a huge source of love in our lives; they can say one sentence, bring a huge smile to our face, and remind us of the innocence of childhood....

By Shannon Rios Paulsen