Find Mediators Near You: Podcast Episode 35: What Mediators Should Know About Communication in Latin American Culture and How AI Impacts Dispute Resolution

As a mediator, are you aware of the key characteristics of communication in Latin American culture? Are you curious about whether AI will replace human dispute resolvers?

Listen to this episode as Veronica chats with guest, Luis Gómez, who is both a Colombian mediator and a research lecturer who teaches negotiation strategy and artificial intelligence applied to dispute system design.

Episode highlights include a discussion of the following:

  • Mediation vs. Conciliation in Colombia
  • The recent Colombian law regarding conciliation
  • Key characteristics of communication in Latin culture that are important for neutrals to know
  • What is AI?
  • Will AI replace human dispute resolution practitioners?

Link to related episode:
Online Conciliation in Colombia with Nicolás Lozada [Ep. 31]

About Luis:

Luis Gómez is an international business lawyer expert in conflict resolution, graduate of the University Externado of Colombia Law School (JD equivalent) and with a diploma program in financial law from the University del Rosario. He also holds a master in International Business and Management from the University of Westminster in London, an executive course in Successful Negotiation Strategy, University of Cambridge, after which he worked as part of Motorola´s legal team in the United Kingdom. 

Recently, he took the Negotiation Research and Teaching certificate offered by the Dispute Resolution Research Center at Northwestern University, Chicago, and Phd research stance at the Gould Center for Conflict Resolution, Stanford University.

Currently, Luis is a mediator at the Chamber of Commerce of Bogotá and research lecturer at the Business Law Department, University Externado of Colombia, teaching negotiation strategy and artificial intelligence applied to dispute system design, among other subjects; and member of the Committee of Commercial Practices CCI. He is in charge of the Master of International Business Law and the Diploma in Legal Innovation, and author of the book: International Negotiation – Strategic Approach.

Connect with Luis: [email protected]


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

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