Mediation Practice Playbook Podcast #545 – How Adding EDR Can Accelerate Your Practice Growth

If you’ve been looking for ways to expand your services, stand out in a competitive market, and deliver greater value to your clients, this week’s conversation is for you. Early Dispute Resolution (EDR) is transforming the way practitioners help clients resolve cases, faster, more cost-effectively, and with higher satisfaction on all sides. It’s also a smart way to grow your practice and position yourself as a future-focused professional.

To explore the power of EDR, Susan Guthrie welcomes Anne Jordan, a Chicago-based arbitrator and mediator, Of Counsel to Mandell Menkes LLC, and one of the leading national voices on EDR. Anne serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. She’s also a Trustee of the EDR Institute and past chair of the ABA Section of Dispute Resolution’s Task Force on Early Dispute Resolution, so she’s been shaping this movement from the inside out.

Together, Susan and Anne break down what EDR really is, how its four-step process helps clients save time and money, and why it’s such an attractive service to offer as a mediator or dispute resolution professional. Anne also shares how the ABA and AAA are embracing EDR, and why now is the perfect time to integrate this approach into your practice and your marketing strategy.

Here’s what else you’ll hear in this episode:

• How EDR can give you a business advantage by delivering faster, more cost-effective results and attracting clients.
• Why introducing EDR early in a case can save time, money, and reduce conflict before litigation escalates
• EDR’s four-step framework and how it can be adapted to fit the unique needs of each dispute
• Why demand for EDR is growing and how being trained now gives you a clear edge.

More About This Week’s Special Guest, Anne Jordan:  Anne Jordan is a Chicago-based arbitrator and mediator, Of Counsel to the firm Mandell Menkes LLC, and a leading national voice on Early Dispute Resolution (EDR). She serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. Over the course of her career, she has handled countless high-value cases involving technology, intellectual property, and employment disputes. Before establishing her practice as a neutral, Anne served as General Counsel for three major technology companies — PeopleSoft, Sega of America, and Worlds of Wonder.

Anne is also a Trustee of the EDR Institute and the past chair of the American Bar Association Section of Dispute Resolution’s Task Force on Early Dispute Resolution, playing a pivotal role in shaping the evolution of the EDR process.

Website and Contact Information:

Early Dispute Resolution Institute: https://www.edrinstitute.org/

Anne Jordan’s email: anne(at)annjordanassociates.com

Social media:

http://www.linkedin.com/in/anne-jordan-759867

Susan Guthrie

Immediate Past Chair of the ABA Section of Dispute Resolution, Susan E. Guthrie is a nationally recognized leader at the intersection of legal innovation, dispute resolution, and entrepreneurial practice-building. With over three decades of experience as an attorney and mediator, Susan now dedicates her work to helping professionals build future-proof,… MORE