Edited version first published in SBN Magazine, October, 2003 and reprinted with permission.More and more people in the business world are hearing about the uses of mediation as a useful...
By John BertschlerJeff Kichaven writes on mediation for the International Risk Management Institute. First published on IMRI.com. A March 2008 report of the American Bar Association's Task Force on Improving the Quality...
By Jeff KichavenCan the TKI Conflict Model (i.e., the five conflict modes along with the assertiveness, cooperativeness, distributive, integrative, and protective dimensions) shed some (healing) light on the political behavior in the countries throughout...
By Ralph Kilmann
