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Online Dispute Resolution (ODR) Masterclass with Colin Rule in Jan/Feb – Last Week to Register!

Join “the Godfather of ODR,” Colin Rule, for a dynamic six week intensive course that covers the both the basics and advanced issues of online dispute resolution (ODR). This program is the ideal way to kick start your ODR business, transition to online practice, and position yourself for the future of dispute resolution.

The Online Dispute Resolution (ODR) revolution is here!

Over the past five years, the dispute resolution field has moved online, and it will never go back. Now, most mediations and arbitrations default to virtual interaction, with face-to-face as an exception. Every dispute resolution process now involves technology in some way. And even more change is coming around the corner.

In this unique Masterclass, ODR pioneer Colin Rule will help you move your practice fully online and ahead of the curve. At the end of this training, participants will be prepared to lead and guide the dispute resolution field into this new online reality, and ensure that we all benefit from these changes as opposed to being left behind. If you decide to participate, you will learn how to design and implement ODR systems, building and configuring your own ODR instance, from intake to mediation, arbitration, and settlement.

Included in every Masterclass registration is a one-year subscription to our platform (the most advanced ODR system available) capable of handling up to 500 cases per year (a $2600+ value). In this training, Colin will assist you in the design, configuration and testing of your personal instance, giving you the tools that you will need to succeed in the age of ODR.

Masterclass participants who complete the full course will also receive certification as an systems designer, qualifying them to configure ODR instances for client organizations, practitioners, and agencies (making you eligible to participate on future ODR projects as the platform expands).


Participants in this class must be trained mediators or arbitrators with meaningful professional experience as a neutral, either in person or online. Participants must also be familiar with existing ethical guidelines for dispute resolution practice. This class will presume no coding ability nor experience
in software or interface design. This class is designed for experienced dispute practitioners who want to most capably extend your practice online.


This class will meet on five consecutive Thursdays:

January 19, 2023 Diagnosis 9am-12pm Pacific

January 26, 2023 Negotiation 9am-12pm Pacific

February 2, 2023 Mediation 9am-12pm Pacific

February 9, 2023 Evaluation 9am-12pm Pacific

February 16, 2023 Appeal 9am-12pm Pacific



During each session of this highly interactive program, participants will join in:

  1. Process Design Tutorial

    Each session will begin with a Process Design Tutorial focused on the critical characteristics and dynamics of each of the core DNMEA modules (Diagnosis, Negotiation, Mediation, Evaluation, and Appeal). Participants will see examples of each module and discuss their specific dynamics.
  2. Hands-On Configuration

    Participants will apply the tutorial takeaways to hands-on configuration of ODR processes and tools. Participants will peer review platform designs and provide constructive feedback and advice. Discussions will focus on common challenges and identify lessons and best practices.
  3. Coaching

    During the final segment of each session program participants get one-on-one online coaching from Colin, focused on usability, process flow, and ethical dilemmas. In addition, one hour of private coaching outside of class is included (via zoom), with additional hours available for a modest fee.

    Learning Objectives

    Participants in this Masterclass will:
  • Acquire the basic building blocks of ODR process design.
  • Learn to identify critical components ODR systems.
  • Apply a systems design framework to configuring complex systems.
  • Craft a design vision and refine it through the course of implementation.
  • Increase your ability to design learning systems that improve over time.
  • Manage competing interests of stakeholders and overcome resistance to change.
  • Expand your ODR design experience by learning from your peers.
  • Optional: Further develop design expertise through one-on-one coaching.

Fee reductions are available at the discretion of the instructor.

About the Instructor:

Colin Rule is President and CEO of and In 2011, Colin co-founded, an Online Dispute Resolution (ODR) provider based in Silicon Valley, which was acquired by Tyler Technologies in 2017. From 2017 to 2020, Colin served as Vice President of ODR at Tyler. Previously, from 2003 to 2011, Colin was Director of Online Dispute Resolution for eBay and PayPal. Colin has worked in the dispute resolution field for more than 25 years as a mediator, trainer, and consultant.

Colin is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Non-Resident
Fellow at the Gould Center for Conflict Resolution at Stanford Law School.
Colin also co-founded “Online Resolution,” one of the very first online dispute resolution (ODR) providers in 1999 and served as its CEO and President.

Further, in 2002, Colin co-founded the Online Public Disputes Project which
applied ODR to multiparty public disputes. Colin also worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin has presented and trained around the world for organizations including the Singapore Mediation Center, the Federal Mediation and Conciliation Service, the International Association of Court Administrators, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution.

Colin has also lectured and taught at UMass-Amherst, Harvard, Yale, Stanford, Pepperdine, Southern Methodist University, and Santa Clara University.

Colin is the author of “Online Dispute Resolution for Business,” published by Jossey-Bass in September 2002, and also co-author of “The New Handshake: Online Dispute Resolution and the Future of Consumer Protection,” published by the ABA in 2017, as well as dozens of articles in ADR journals and publications.

Colin serves on the boards of the Consensus Building Institute and the PeaceTech Lab at the United States Institute of Peace. Colin received the Frank Sander Award from the American Bar Association in 2019 and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013.

Colin holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.

Guiding Principles:

This course will be conducted in line with the ethical standards and principles created by the International Council for Online Dispute Resolution (ICODR), including the ICODR Training Standards and guidelines. Learn more at



Colin Rule

Colin Rule is CEO of Resourceful Internet Solutions, Inc. ("RIS"), home of,,, and a number of additional leading online dispute resolution initiatives.  From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired, an ODR provider that Colin co-founded,… MORE >

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