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Ombuds and AI (video)

As AI is encroaching on the ombuds world, we have to ask ourselves: are we protecting our visitor’s data? should we incorporate certain AI tools? which tools are safe? what are the concerns?

This video frames the conversation of how should ombuds view AI tools. Then ombuds offices discuss their concerns and share useful tools. Finally, we take a look at what AI tools are in development. While it is impossible to say what tools we will be using next year or even next month, what we know today is that we are looking for tools that are safe, that are reputable, that protect visitor data – and that benefit you!


Colin Rule

Colin Rule is CEO of Resourceful Internet Solutions, Inc. ("RIS"), home of,,, and a number of additional leading online dispute resolution initiatives.  From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired, an ODR provider that Colin co-founded,… MORE >


Clare Fowler

Clare Fowler is Executive Vice-President and Managing Editor at, as well as a mediator and trainer. Clare received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and her Doctorate in Organizational Leadership, focused on reducing workplace conflicts, from Pepperdine… MORE >

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