Diagram created by ChatGPT
Here is another conversation between the author and ChatGPT as to the extent that fully automated mediation platforms will come to exist in the future. In addition to the substantive and detailed responses, note how ChatGPT also asks “leading questions” about what you might next have interest in. This is another good example of using ChatGPT as an ever available and affordable “consultant.”
The key thing that the author notes is that even the most automated online mediation system is ultimately also reliant on a “human loop” where participants who are having difficulty, for any reason, can go for a measure of genuine “human assistance.”
It is a bit ironic, yet true, that even the most capable online dispute resolution platforms, no matter how automated and based on AI, are still ultimately reliant on a “human pressure relief valve” (also known as “human help”) if they are to be effective and survive in the marketplace.
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