CEDR’s Chief Executive, James South, alongside four experts explore the essential elements of Ombuds services and the crucial role mediation skills play in resolving conflicts within the workplace. Featuring Dr Youssoupha Niang, Judit Revesz, James Claxton, and Estelle Ghyselinck.
💡Why set up an Ombuds service?
💡Measuring the success of Ombuds programmes
💡Why the mediation approach works for Ombuds services
💡The typical journey of a case in an Ombuds service
💡The importance of mediator skills
💡Guiding parties through sensitive cases
💡Tips for anyone starting an Ombuds service
💡Don’t miss out on these valuable insights from the field of dispute resolution!
📺 Watch the full episode on YouTube: https://lnkd.in/eKJcsttN
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