Podcast: The Role of Ombuds Services in Resolving Organisational Conflict

CEDR’s Chief Executive, James South, alongside four experts explore the essential elements of Ombuds services and the crucial role mediation skills play in resolving conflicts within the workplace. Featuring Dr Youssoupha Niang, Judit Revesz, James Claxton, and Estelle Ghyselinck.

Listen to the Podcast

Key discussion points include:

💡Why set up an Ombuds service?

💡Measuring the success of Ombuds programmes

💡Why the mediation approach works for Ombuds services

💡The typical journey of a case in an Ombuds service

💡The importance of mediator skills

💡Guiding parties through sensitive cases

💡Tips for anyone starting an Ombuds service

💡Don’t miss out on these valuable insights from the field of dispute resolution!

Watch the Podcast

📺 Watch the full episode on YouTube: https://lnkd.in/eKJcsttN

James South

James South is a CEDR Director and responsible for its training programmes including Mediator Skills.  A mediator and a New Zealand trained barrister, over half of James work is outside the UK and he regularly acts as trainer and consultant expert in different jurisdictions. In 2008 alone he worked in… MORE