Find Mediators Near You:

Positive and Negative Emotions in Conflict

When we think about the kinds of emotions people experience in conflict, we usually think of negative ones like anger or frustration, and how to minimise the harm that these emotions can have on engagement and resolution.

 However, as conflict practitioners we can also promote emotions that have a positive impact on conflict engagement and resolution. These kinds of emotions are not always the ones we think of as positive, such as happiness and empathy. Sometimes emotions that we think of as negative can have a positive impact on conflict if they are experienced and expressed appropriately.

 How do we distinguish between a positive and a negative emotion?

No alt text provided for this image

Whether an emotion is positive or negative can vary depending on whether we consider how the emotion feels to the person experiencing it, or the impact of the emotion on that person and others subsequently.

Some emotions are unpleasant to experience but can lead to positive outcomes. For example, a feeling of guilt can motivate a person to apologise or engage in reparative actions.

No alt text provided for this image

In contrast, some emotions are very pleasant to experience, but can lead to negative outcomes. A good example of this is pride, which, as the saying goes, often comes before a fall. Other examples may be positive emotions that arise from experiencing enjoyable stimuli, such as food or sex. While desire, pleasure and contentment may feel good in the moment, in certain situations they can also lead us to engage in behaviour that harms ourselves and others.

No alt text provided for this image

Emotions that involve a change in the individual’s understanding of, or knowledge about, the world are usually considered positive emotions. These include emotions that trigger the seeking out of new information (e.g. curiosity), or the realisation that an expected negative event will not occur (e.g. relief).

No alt text provided for this image

Certain emotions can serve the function of orienting people towards the welfare of others and to foster profound social relationships, and so are also seen as positive emotions. Prosocial emotions include love, compassion, gratitude, and admiration.


Here are a few counter-intuitive examples of how emotions and moods can impact on a person’s engagement with conflict:

No alt text provided for this image

 People experiencing emotions consistent with a bad mood are more likely to pay attention to detail, are less likely to stereotype or jump to conclusions, and are more likely to engage in information seeking, and are more motivated to work towards change.

No alt text provided for this image

People who express anger towards others (when justified and expressed appropriately) can motivate others to respond in a positive way.

No alt text provided for this image

People who are happy and contented are less likely to be motivated to engage in activities designed to change the status quo.

No alt text provided for this image

People who are in a good mood are likely to jump to conclusions based on their pre-existing knowledge and beliefs, and be more confident in their opinions and decisions (whether or not that confidence is justified). Happy people tend to give others the benefit of the doubt, which can sometimes mean that they do not do the recommended due diligence before committing to something.

No alt text provided for this image

Emotions such as surprise, hope and fear encourage uncertainty, which when harnessed in a productive way can lead to curiosity and openness to new information.

No alt text provided for this image

People in a bad mood are less gullible and less susceptible to some common psychological distortions (e.g. giving more value to what is presented first, and judging attractive people as having more desirable qualities). They are more likely to be able to detect deception.


Samantha Hardy

Dr Samantha Hardy Lawson is an Adjunct Associate Professor in the James Cook University (JCU), Conflict Management Resolution (CMR) Program. Sam is accredited under the National Mediator Accreditation System and certified as a transformative mediator by the Institute for the Study of Conflict Transformation in the United States. She is… MORE

Featured Mediators

View all

Read these next


Voluntary Mediator Certification – What does that mean?

The MC3, a mediation membership organization in Southern California, has begun certifying mediators who meet a published set of qualifications and requirements. Those qualifications specify acceptable mediation-specific training and describe...

By Lynn Johnson

Which Mediator Techniques Are Most Effective? Report Points to Some with Potential

Just Court ADR by Susan M. Yates, Jennifer Shack, Heather Scheiwe Kulp, and Jessica Glowinski.The ABA Section of Dispute Resolution Task Force on Research of Mediator Techniques  has recently released its...

By Jennifer Shack

Reflective Practice: In Their Voices Interview with Sue Bronson

Reflective Practice: In Their Voices Video Conversation Project For more information on this project and on Reflective Practice generally, see Interview with Sue Bronson Mediator Sue Bronson doesn't rest...

By Sue Bronson, Michael Lang