Cinergy Coaching by Cinnie Noble
As we know, the word please is usually meant to be a polite statement that accompanies a request of another. With a drawn out pronunciation and sarcastic intonation, this word can turn quickly into an expression that reflects disgust, disapproval, anger, and disagreement. ‘Puullease’ may be used to dismiss the other person, to criticize, or to put them down. In any case, saying this word in the way just described typically leaves little room for conciliatory dialogue.
Consider a time when you have used an imploring statement such as ‘puullease’ in a conflict or when someone else has, when answering this week’s ConflictMastery™ Quest(ions). Feel free to substitute another word you may have used with the same sort of intonation:
What was the context for using ‘puullease’?
What did you mean by saying ‘puullease’ (or other word you used with the same intonation)?
What were you experiencing at the time?
What happened to the conversation?
How did the other person react?
When someone has used an expression like ‘puullease’ in response to something you said, what has been the impact on you?
What were you hoping to happen in the above scenario that didn’t?
What could you have said to replace ‘puullease’ to be able to achieve that?
If you were to use the word ‘please’ to start off a sentence that states what you wanted or needed from the other person what would that sentence be?
How would it sound?
What other ConflictMastery™ Quest(ions) may you add here?
In the high-stakes, high-stress world of healthcare, unresolved conflict is an unfortunate but common occurrence. From disagreements over patient care plans to interpersonal tensions between staff members, and disagreements between...
By Kimberly BestI think I began writing this article well before being asked to submit something on the “future of mediation,” having had an enlightening conversation with a woman I met at...
By Katherine TriantafillouSid Lezak describes how he started practicing mediation without being conscious of it. As a US Attorney, he acted as a 'middle man' between agencies and/or his assistants and the...
By Sid Lezak
