Novo Justice Blog by Colin Rule
“VANCOUVER (NEWS1130) – As shoppers fill the mall in search for the perfect gift this holiday season, there’s bound to be some problems. A not-for-profit group has launched a new pilot project aimed to help and protect the consumer.
It’s called an Online Dispute Resolution and it’s run by Consumer Protection BC.
If you unhappy with your shopping experience and want to follow-up with a complaint you go online or give the group a call. If the business you’re complaining about cooperates then a third-party will mediate and help come up with a solution.
Tatiana Chabeaux-Smith with Consumer Protection BC says they’ll do what they can to get you want you want. "It’s cost effective; it can happen in a timely manner in the privacy of their own home. They don’t have to write, they don’t have to go the business, it’s just really convenient."
If the business you’re complaining about doesn’t play ball, she says you can still turn to them for help. "We have a variety of tools to offer. So, if the business, for whatever reason, is choosing not to participate then maybe there are some other avenues for the consumer to take."
You will need some documentation, like a receipt, to start the process.”
The first consumer advocacy user of our platform, Resolution Center! Kudos to the Modria team