Emotional intelligence (EQ) plays a major part in negotiation. A lack of EQ can shatter conversations and even relationships, but enough EQ does the opposite. It takes the conversation and...
By Nathan VuFrom the Blog of Phyllis G. Pollack. Recently, I was sent a study that was published in The Jury Expert (www.astcweb.org) entitled “Civil Case Mediations: Observations and Conclusions” by...
By Phyllis PollackFrom the Blog of Phyllis G. Pollack. Influencing and persuading people are keys to any successful negotiation and/or mediation. Each party to a dispute uses persuasion to convince the other...
By Managing Editor
