There’s an old marketing story about selling shovels. Some marketers sell shovels by focusing on features: The strength of the shovel, the comfort of the grip, the weight of the...
By Tammy LenskiTwo tools that facilitate creativity and effective problem solving are not allowed in the structure and timing of many conflict resolution sessions. Perhaps another reason why expediency and pressure cut...
By Stephanie West AllenConflict. There’s certainly plenty of it to go around. Daily life is made up of discord, debate and disagreement. I for one would hate to see conflict vanish. Not only...
By Diane J. Levin
