Find Mediators Near You:

So Who is Your Primary Care Legal Counsel?

Dispute Settlement Counsel by Michael Zeytoonian.

In our last blog, we suggested that people approach resolving legal disputes the way they approach making medical decisions. The starting point is to have a “primary care lawyer”, a true legal counselor, just as we have a primary care physician.

If clients have a legal counselor, there’s a better chance they will get good counsel early on about options for resolving the dispute. This primary care lawyer is probably not a litigator, just as most of us don’t have surgeons for our primary care physicians. Surgeons are trained and passionate about operating on patients; that is what they do. It is not their purpose to spend time considering the patient’s health history and all the factors that go into making health decisions. That is the realm of a doctor who is trained in internal medicine and who above all else, knows his patients, their histories, family life, job stress levels, habits and propensities. With that knowledge, the primary care physician is in a good position to quarterback his patients’ health care and make good recommendations.

I trust my primary care physician completely. He has taken the time to know me, my habits and what I can handle well enough to give me good options. He won’t be doing the procedure I need done. But he is invaluable because I need him to advise me and suggest the right next steps. He may not have the gifted hands of a top flight surgeon, but he is the most important doctor I have.

Likewise, when it comes to figuring out what to do when you are involved in a dispute, you need a primary care lawyer to advise you and suggest the best options. You need “dispute resolution counsel” to look at your unique circumstances, assess the situation, consider the kind of person you are, the speed at which the dispute needs to be resolved, your financial and emotional bandwidth. With that knowledge, he/she gives you a good recommendation on what to do, which dispute resolution process option to choose and tells you why. If you skip this step and go first to a legal surgeon (a litigator), the legal surgeon will likely go down the litigation road. That is what he wants to do; it is what he believes in. That is what he is trained for, passionate about and good at doing.

More often than not, “legal surgery” (litigation) is not the best procedure for the client’s situation. There might be a need for litigation in the future, if less risky, complicated and invasive options don’t achieve the desired results. But at the outset of the dispute, another option would likely be a better fit, given the circumstances of the parties involved in the dispute.

Here’s another major difference between resolving legal disputes and addressing medical issues: When you opt for surgery and start the prep, nine times out of ten you end up having the surgery, unless there a compelling reason why you shouldn’t But when you opt for litigation and start the road to trial, nine times out of ten you will not have your trial, unless there is some compelling reason why you should. The chances of that trial ever happening, despite the years of time, expense and emotional draining preparing for it? Less than 5%! Some time very close to the start of the trial (feeling like you are right outside the operating room, about to be wheeled in), you will start discussing your options to trial and 95% of the time, you will opt for another process.

You could have chosen that option much earlier on in your dispute, if you had first gotten some dispute resolution counsel from your primary care lawyer.

Like I said above, my primary care physician is my most important and valuable doctor. Your primary care legal counselor should be your most important and valuable lawyer. If you don’t have one, now is a good time to get one so that you can be proactive, well-advised and ready.


Michael A. Zeytoonian

Michael A. Zeytoonian is the Founding Member and Director of Dispute Resolution Counsel, LLC and is a lawyer, mediator and ombudsman. He is formerly a partner and now Of Counsel at Hutchings, Barsamian, Mandelcorn & Zeytoonian, LLP, in Wellesley Hills, MA. He specializes in employment law, business law, special education… MORE >

Featured Mediators

View all

Read these next


Mediation in Juvenile Dependency Court: Multiple Perspectives – Part 2

Review Part 1 here. The Mediator and the Cost All who work in the field of child protection pay a price for their engagement and their compassion. Child abuse and...

By Leonard Edwards

Women Rainmakers- breaking the glass ceiling

From the blog Mediation Marketing TipsLarry Bodine, a legal marketer, has a good article about what law firms can do to help women break the glass ceiling here. If you...

By Kristina Haymes

Mediation Key To Social Harmony

Following the introduction of federal polity as provided in the Constitution of Nepal, 2015, alternative dispute resolution process and mechanism has received a new impetus with judicial committee functioning to...

By Mukti Rijal