In depth interviews with leading thinkers focused on how Online Dispute Resolution (ODR) tools and techniques can help courts and legal aid providers expand access to justice and promote fast and fair resolutions.
In this episode, Colin Rule chats with Katherine Alteneder Mills, Director Emerita of the Self-Represented Litigation Network (SRLN, now called the a2jnetwork) about the best words to refer to court users (e.g. parties? litigants? users? plaintiffs/defendants? customers?)
Katherine is currently a Non-Resident Senior Fellow at the Georgetown Institute for Technology Law and Policy and Principal at Access to Justice Innovation, where she provides independent consulting services on matters relating to judicial ethics, court rules, geospatial analysis, digital inclusion, and the optimization of technology. She is a well known national leader on strategies for systemic advocacy and reform to build more equitable and inclusive justice systems for people without lawyers, and thereby improve public trust and confidence in the judicial branch.
As the executive director of SRLN for nine years, Katherine built a vibrant community of over 2,000 lawyers, judges, policy makers, technologists, researchers, and allied professionals who share a vision of transforming the American legal system to ensure access to justice for all. Under her leadership, SRLN developed and disseminated best practices, tools, and resources for court self-help services, remote service delivery, plain language communication, and user-centered design. SRLN is now called the Access to Justice Network, and if you’re passionate about these issues and you haven’t already signed up we encourage you to do so ASAP.
From Lorraine Segal's Conflict Remedy BlogYou start what seems like a simple conversation with your teen, but before you even know what happened, you’re screaming at each other. How did...
By Lorraine SegalIn pondering the future of mediation, I notice that I have been daunted by the increasing complexity of the human condition. Not only as a clinical psychologist who has seen...
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By Lorraine Segal
