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The Organizational Ombuds – What A Mediator Might Want To Know About This Unique Role

Republished with permission by: Will Work For Food

An organizational ombuds serves as an independent, impartial, informal, and confidential resource for members of an organization to help them surface and resolve concerns while providing upward anonymous feedback to leadership.

Ombuds use a variety of skills including confidential listening, interest exploration, brainstorming, and other skills familiar to mediators. Despite drawing from a similar toolbox, how are the roles of the ombuds and mediator different and complimentary?

Join Chuck Doran, mediator and outsourced organizational ombuds (bio available here), to discuss the ombuds function and what a mediator might want to know about exploring this unique role.

Viewers are encouraged to read the following article: https://www.mwi.org/mediator-as-ombuds and this article from the Journal of the International Ombuds Association – https://ioa.memberclicks.net/assets/d…

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Will Work For Food was created by Natalie Armstrong-Motin (www.HowToMarketMyMediationPractice.com ) and is moderated by Jeff Kichaven (www.JeffKichaven.com), Jean Lawler (www.LawlerADR.com), and David Shraga ([email protected])

                        author

Chuck Doran

Chuck Doran is an experienced mediator and ombuds specializing in the resolution of employment, franchise and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose,… MORE >

                        author

Jeff Kichaven

Jeff Kichaven is one of America’s leading mediators. He’s “Ranked in Chambers – Band 1” on the USA – Nationwide list, and Lexology (f/k/a Who’s Who Legal) has honored him as a Global Elite Thought Leader in mediation. Jeff is an Honors Graduate of Harvard Law School and a Phi… MORE >

                        author

Natalie J. Armstrong-Motin

Natalie J. Armstrong Motin is a Mediation Business Strategist | ADR Practice Development Consultant | Social Media Marketing Management for mediators and arbitrators around the world. She is the founder of Will Work For Food, host of the Idle Chat video series for the ABA's Section for Dispute Resolution, and… MORE >

                        author

Jean Lawler

I help Attorneys and Parties simplify and resolve Complex Insurance, Civil & Commercial Litigation, Professional Liability, ADA and Cyber/Privacy Litigation by finding SOLUTIONS that bring RESOLUTION and CLOSURE so that the Parties can get on with their businesses and lives unencumbered by the uncertainties, risks and expense of litigation. I… MORE >

                        author

David Shraga

Negotiator, Litigator and Mediator Specializing in Entertainment, Intellectual Property, and Media Matters David Shraga brings legal sophistication, sound business judgment, and executive experience to every dispute he handles.= He’s led legal and business affairs at premiere global studios, overseen countless negotiations and productions, and advised some of the world’s most… MORE >

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