ADR Prof Blog by Andrea Schneider, Michael Moffitt, Sarah Cole,Art Hinshaw, Jill Gross and Cynthia Alkon.
One of the recurring questions in cross cultural negotiation is whether there are certain approaches that transcend cultures and can be used universally. The research on reciprocity, for example, indicates that it is universally understood and used. Apology is another one. The rituals surrounding apology may differ, but it seems we all understand its importance and value.
There is a very touching example of this universal understanding of the value of apology coming from Libya. On Tuesday, the United States Ambassador to Libya, Christopher Stevens, and three other Americans were killed when the U.S. Embassy was attacked.
For more photos from a demonstration of Libyans reacting to the attack in Libya see: here
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By Phyllis PollackOmbuds offices have elevated and unique needs for managing personal and case information and for meeting other best practice standards. Caseload Manager now supports ombuds offices meeting International Ombudsman Association...
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By Luz Bibiana Clara
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