Have you wondered, when might it be necessary to bring in a mediator or, how does a mediator help families resolve conflicts? Maybe you're asking yourself, what are the qualities of a good mediator? Watch this video for help in conflict resolution so you can focus on solutions.
Bob Bordone, a Senior Fellow at Harvard Law School and the Founder and former Director of Harvard Law Schools Negotiation Mediation Clinical Program. I'm also the Founder and Principal of the Cambridge Negotiation Institute and have written and taught on negotiation, mediation, and conflict resolution for more than 20 years. MORE >