Empathy, clearly an important part of crisis negotiation and invetervention begins with understanding a person's perspective. From that understanding, the following I think you all will find interesting. Click the...
By Jeff ThompsonThe mediator has several duties to persons who have engaged his/her services. The mediator must, by all means, be able to determine whether or not the mediation is progressing. If...
By Donald CripeOriginally published in CPR's "Alternatives to the High Cost of Litigation," Volume 28 Issue 2 (February 2010). Reprinted with permission. Most mediation advocates in commercial disputes understand that the process...
By Bennett G. Picker