Workplace Systemic Issues: Do Your Leaders Really Want to Know?

Texas Conflict Coach Audio Blog by Pattie Porter

Like many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”, many have thought. When working within an organization, the conflict resolution professional may begin to see issues or trends across departments that may suggest systemic issues. Now what? Explore the opportunities and challenges to communicate organizational issues to senior leadership by considering: When is an issue systemic? How is it assessed? How is it communicated? What next? Who is responsible? Consider these issues from the perspectives of an internal conflict resolution consultant at a company and an organizational ombuds at an educational institution and academic medical center.

Listen to the podcast by Rita Callahan here.

                       

Patricia Porter

Patricia "Pattie" Porter, LCSW, ACC, is the Founder and President of Conflict Connections, Inc. in San Antonio, TX. She provides workplace conflict resolution services including conflict management and abrasive behavior coaching, EEO and workplace mediation, change management and team facilitation, and training throughout the U.S. She is the Founder of… MORE >