Last week, the Ombudsman for the international public health agency told leadership that managers lack the interpersonal skills required for effective team communications, constructive conversations about performance, and conflict resolution. The report was published by Devex, a media platform for the global development community. According to the report, the Ombuds told WHO’s executive board about a number of cases of “dysfunctional” relationships between managers and staff across the three country, regional, and headquarters levels of the organization.
According to the Ombuds, “There appears to be a prevalent perception among staff that the secretariat tolerates disrespectful behavior at different levels, and is not doing enough to put an end to these types of situations, particularly harassment.” The Ombuds, who is not named in the report, had at least two recommendations: 1. Invest in manager trainings to improve their communication and conflict management skills, as well as cultural competencies; and 2. Establish a program allowing different stakeholders to provide confidential feedback to managers on their leadership. This way, any necessary actions, such as additional trainings, can be put in place. José Martínez-Aragón has been the Ombudsman for the World Health Organization since September 2015. (Devex News.)
Jeff Kichaven writes on mediation for the International Risk Management Institute. First published on IMRI.com. January 2007 In response to my October 2006 article, Purchasing Habits of Sophisticated Mediation Services...
By Jeff KichavenMediation and Business Consulting by Kathleen Kauth.1. a serious disagreement or argument, typically a protracted one. 2. be incompatible or at variance; clash. When people hear the term "conflict" they...
By Kathleen KauthI have a tendency to hold onto a grudge. When someone has “wronged” me, I feel irritated and hurt. This reaction occurs even when I know that the slight was...
By Trime Persinger