THE ELEMENTS OF APOLOGY: Apology involves the acknowledgement of injury with an acceptance of responsibility, affect (felt regret or shame - the person must mean it), and vulnerability - the...
By Carl SchneiderFrom The Interagency Alternative Dispute Resolution Working Group. Welcome to the Second Edition of the Electronic Guide to Federal Procurement Alternative Dispute Resolution (ADR). In 1999, the Interagency Alternative Dispute...
By Mediate.com StaffPGP Mediation Blog by Phyllis G. Pollack Is eye contact a good thing or a bad thing? Some will answer by saying it depends upon the person's cultural background as...
By Phyllis Pollack