The second post (see the first here) highlighting OHRD (of Wisconsin University) and their tips on ADR will focus on what they call the “8 Steps For Conflict Resolution”, which is a process they recommend for effectively managing conflict- be it in the workplace, at home, and relationships among others.
They are as follows (from this link here):
1. “Know Thyself” and Take Care of Self
– Understand your “perceptual filters,” biases, triggers
– Create a personally affirming environment (eat, sleep, exercise)
2. Clarify Personal Needs Threatened by the Dispute
– Substantive, Procedural, and Psychological Needs
– Look at BATNA, WATNA, and MLATNA
– Identify “Desired Outcomes” from a Negotiated Process
3. Identify a Safe Place for Negotiation
– Appropriate Space for Discussion/ Private and Neutral
– Mutual Consent to Negotiate/ Appropriate Time
– Role of Support People (Facilitators, Mediators, Advocates), as needed
– Agreement to Ground rules
4. Take a Listening Stance into the Interaction
– “Seek first to understand, then to be understood” (Covey)
– Use Active Listening skills
5. Assert Your Needs Clearly and Specifically
– Use “I-messages” as tools for clarification
– Build from what you have heard – continue to listen well
6. Approach Problem-Solving with Flexibility
– Identify Issues Clearly and Concisely
– Generate Options (Brainstorm), While Deferring Judgment
– Be open to “tangents” and other problem definitions
– Clarify Criteria for Decision-Making
7. Manage Impasse with Calm, Patience, and Respect
– Clarify Feelings
– Focus on Underlying Needs, Interests, and Concerns
– Take a structured break, as needed
8. Build an Agreement that Works
– “Hallmarks” of a Good Agreement
– Implement and Evaluate – Live and Learn
Note: you can click each title, as it will give a more in depth description. For the main OHRD site, click [here].
Introduction As a topic of conversation, and as an approach to the practice of alternative dispute resolution (ADR), online dispute resolution (ODR) has gone from being a novelty in the...
By Daniel RaineyAt Mediate.com, we have named Fall 23 as the Time of the Workplace. This means that beginning in September going through December, we are focusing on how mediators can support...
By Clare FowlerThis article appeared in "Trusts & Estates" November 2000.Beneficiaries' complaints run the gamut: "The trustee takes days to return my calls and then never answers my questions." "The trustee is...
By David Gage, John Gromala